Do you have the customer service blues? Or, work with someone who does? Do you dread unlocking the doors in the morning for customers? Do you breathe a sigh of relief when a customer walks away without encountering a problem? Do you find yourself hoping the next customer doesn't ask questions? Are you judging people … Continue reading Got the customer service blues?
When I was a children librarian, a series of books came out called "Choose Your Own Adventure" by R.A. Montgomery. The purpose of the books is to allow reluctant readers the freedom to choose their adventure. I believe he created more than readers, he gave kids the knowledge that they have freedom to make choices. … Continue reading Changes, choices, check lists
You're Fired. Dismissed. Discharged. Terminated. Put on notice. Sacked. Got the boot. Marching orders. Pink slip. Those are words that invoke all sorts of feelings. Whether you have ever had to fire someone or you have been fired, it can be a terrible experience. Could we forget how many people Donald Trump fired on his … Continue reading Fired. Dismissed. Let Go.
When did you know what you wanted to do with your life? Are you searching for your purpose? If you are one of the lucky people who know what your calling in life is, pursue it. Some people are searching for a dream job, while others are looking for a bigger purpose in life. Those … Continue reading Living Your Dream
Lifelong learning is a phrase I often hear in my profession. It's a basic belief that you can take advantage of opportunities, formally and informally, and to learn at any age. Lifelong learning is both for professional and personal fulfillment, to improve yourself, your knowledge, and your skills. Libraries offer the perfect venue for these … Continue reading Lifelong Learning
Whenever I think of an elevator speech, I think of the elevator at my library. The library is two floors - main floor and lower level. When I take the elevator, I ask patrons to press "5th floor". People usually respond by hesitating, laughing, or they look confused. The best response was from a man … Continue reading The Elevator Speech
Teamwork is commonly defined as the combined action of a group of people, especially when effective and efficient. Most people cringe when they hear the word, teamwork. Why? Because they have been part of a bad team experience. In a perfect world everyone would be used to working together for a common purpose. A true … Continue reading Teamwork
Marketing is a vast world. For the purpose of this article, marketing is how we communicate what we do and build that message with others. There are many different types of marketing and ways of reaching our customers: in-person marketing, email marketing, paper marketing, social media and website marketing, etc. One of the many ways we … Continue reading Partnerships: A Marketing Opportunity
Each interview process is different - depending on the industry, depending on the employer. You prepared a cover letter, a resume, and possibly more to get to the interview part of the application process. If you haven't already done so, it's time to investigate the company. Learn as much as you can and prepare to … Continue reading You landed an interview. Now what?
If you have read any of my posts, you know I believe in librarians. Above all, we are here to provide a service to the people in our communities. We assist in finding resources for educational or entertainment purposes and are committed to bringing technology and new research to our patrons. We respect privacy, freedom … Continue reading Mental Health & Library Patrons
Thinking about 2015 and looking forward to 2016. After completing my masters degree in December 2014, I decided to make 2015 a year to figure out how I could utilize my experiences to help others. I started by offering to help more people - resume assistance and volunteering. I also wanted to start writing again. … Continue reading Be Beautiful
Whether you are a writer, a painter, or a librarian - there is nothing like that spark of inspiration. If you are privileged enough to attend conferences in your field, the part that is most fun is when an idea strikes you and you think "Oh! Yes! I can...." One of the best parts of … Continue reading When inspiration strikes
Lately I have been speaking to a lot of senior citizen groups. I was reluctant to state my obvious message - but I said it anyway. If a library appears on your property tax bill, like it does in my town, you are paying for library services and materials. So I ask, if you are … Continue reading Own your library card
Are you new at your job? Or, have you been in your field for years and have to learn a new skill? Congratulations! You're a newbie. We are all new at things when we are first learning them. Sure, we want to put our best foot forward and be confident. Just remember - we have some … Continue reading News for newbies
If you have kids, are involved in your community, or part of an organization - you have meetings to attend. We are surrounded by meetings at work: one-on-one meetings, coaching sessions, reviews, team meetings, task forces, committees, community meetings, etc. Meetings should have a purpose, those involved should have a reason to be there, and … Continue reading Another meeting? Make it a good one.
I hold a service philosophy close to my heart. Over eight years ago, I started putting this service model into words. I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model. No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM
Being a good manager boils down to three points: Communication, Knowledge, and Honesty. They are vital - to have buy-in, to be productive, and to solve problems. Effective managing is a balance between being professional and being human. Honesty. No matter what level of management, you have to respect the hierarchy. You are never the … Continue reading So you want to be a manager… a good one.
Work can be stressful. Sometimes a situation can be so horrible, it's incapacitating. Men and women both perceive and deal with stress differently (see the attached article from WebMD). But, both sexes need to focus on practical steps. You are, after all, more than your job. You deserve to live your life without debilitating stress. … Continue reading Stressed? Don’t let your job kill you…
I really can't swim. My parents took me for swim lessons at the local YMCA when I was younger. I remember my cute matching lion swimsuit, being in the wrong swim group, crying, and a shark. Matching? My sister and I are two years apart and we were often dressed the same. She likes to … Continue reading Can’t swim. But, I’m in the pool.
I love reading inspirational quotes. Every now and again, we all need them. They help renew our faith in life, love, and people. They help put things into perspective. They help bring meaning back into our lives. This morning I read and shared a quote from Steve Harvey "There is Joy in the Journey". I … Continue reading Where do you start? How about Kindergarten.