Outside the Box

Recently, I had the honor of speaking at the American Library Association's annual conference, held at McCormick Place in Chicago, with my colleagues Ben Bahl, David Kelsey, and Sarah Yale. Our presentation "Outreach: Outside the Box" dealt with how librarians bring services into communities - outside of the library building "the box". Each of us … Continue reading Outside the Box

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Choose Love.

Choose love. That sounds simple enough. Reflect on this. Do we choose love? I think love has more than one meaning. Different images come to mind with different types of love. The love of a parent. The love of a spouse. The love of a friend. The love of a child. The love of a … Continue reading Choose Love.

Time to Reflect

Today marks 150 days since I returned from the International Federation of Library Associations and Institutions (IFLA) Congress in Columbus, Ohio. I keep replaying my drive home and the evening of my arrival in my mind. My life has not been the same since, as my personal life has changed drastically. I spend time with my amazing … Continue reading Time to Reflect

Speed Networking: Making Professional Contacts

Speed networking is a fairly new concept that developed after the trending 'speed dating' of the late 1990's. The idea behind speed dating is to spend a few minutes with someone to see if you click. If you do, you share information for a future date. What is speed networking? It's an opportunity to connect with people in your … Continue reading Speed Networking: Making Professional Contacts

Libraries as Community Centers

Libraries are... When you hear the word library, what images come to mind? Books. Movies. Music. Magazines. Computers. Children storytime. A Learning Center. Fun family programs, like Comicopolis @ the White Oak Library. A cool place to read a newspaper in the summer. A warm place to attend a craft class in the winter. In the beginning of each year, … Continue reading Libraries as Community Centers

Got the customer service blues?

Do you have the customer service blues? Or, work with someone who does? Do you dread unlocking the doors in the morning for customers? Do you breathe a sigh of relief when a customer walks away without encountering a problem? Do you find yourself hoping the next customer doesn't ask questions? Are you judging people … Continue reading Got the customer service blues?

Fired. Dismissed. Let Go.

You're Fired. Dismissed. Discharged. Terminated. Put on notice. Sacked. Got the boot. Marching orders. Pink slip. Those are words that invoke all sorts of feelings. Whether you have ever had to fire someone or you have been fired, it can be a terrible experience. Could we forget how many people Donald Trump fired on his … Continue reading Fired. Dismissed. Let Go.

Lifelong Learning

Lifelong learning is a phrase I often hear in my profession.  It's a basic belief that you can take advantage of opportunities, formally and informally, and to learn at any age.  Lifelong learning is both for professional and personal fulfillment, to improve yourself, your knowledge, and your skills. Libraries offer the perfect venue for these … Continue reading Lifelong Learning

Partnerships: A Marketing Opportunity

Marketing is a vast world.  For the purpose of this article, marketing is how we communicate what we do and build that message with others. There are many different types of marketing and ways of reaching our customers:  in-person marketing, email marketing, paper marketing, social media and website marketing, etc.  One of the many ways we … Continue reading Partnerships: A Marketing Opportunity

You landed an interview. Now what?

Each interview process is different - depending on the industry, depending on the employer.  You prepared a cover letter, a resume, and possibly more to get to the interview part of the application process.  If you haven't already done so, it's time to investigate the company.  Learn as much as you can and prepare to … Continue reading You landed an interview. Now what?

Be Beautiful

Thinking about 2015 and looking forward to 2016. After completing my masters degree in December 2014, I decided to make 2015 a year to figure out how I could utilize my experiences to help others.  I started by offering to help more people - resume assistance and volunteering.  I also wanted to start writing again.  … Continue reading Be Beautiful

When inspiration strikes

Whether you are a writer, a painter, or a librarian - there is nothing like that spark of inspiration.  If you are privileged enough to attend conferences in your field, the part that is most fun is when an idea strikes you and you think "Oh! Yes!  I can...." One of the best parts of … Continue reading When inspiration strikes

Putting my service model into words – PCCM

I hold a service philosophy close to my heart.  Over eight years ago, I started putting this service model into words.  I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model.   No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM