Networking & Careers

Networking is important - no matter what career choice you have made. I cannot stress this enough to those I mentor. What is networking? Engaging in conversation for the purpose of developing professional contacts and exchanging information. Most information I have read encourages newbies to network (new to a field, fresh out of school, new to … Continue reading Networking & Careers

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We are all people

This morning I was drinking a cup of hot tea and thinking about Fran. Fran was my mentor, my role model, and my friend when I was a young adult. She was the Polish cook at the church rectory in Berwyn where I grew up. I loved her like a grandmother and miss her since she passed … Continue reading We are all people

Got the customer service blues?

Do you have the customer service blues? Or, work with someone who does? Do you dread unlocking the doors in the morning for customers? Do you breathe a sigh of relief when a customer walks away without encountering a problem? Do you find yourself hoping the next customer doesn't ask questions? Are you judging people … Continue reading Got the customer service blues?

Lifelong Learning

Lifelong learning is a phrase I often hear in my profession.  It's a basic belief that you can take advantage of opportunities, formally and informally, and to learn at any age.  Lifelong learning is both for professional and personal fulfillment, to improve yourself, your knowledge, and your skills. Libraries offer the perfect venue for these … Continue reading Lifelong Learning

Partnerships: A Marketing Opportunity

Marketing is a vast world.  For the purpose of this article, marketing is how we communicate what we do and build that message with others. There are many different types of marketing and ways of reaching our customers:  in-person marketing, email marketing, paper marketing, social media and website marketing, etc.  One of the many ways we … Continue reading Partnerships: A Marketing Opportunity