Lately I have been speaking to a lot of senior citizen groups. I was reluctant to state my obvious message - but I said it anyway. If a library appears on your property tax bill, like it does in my town, you are paying for library services and materials. So I ask, if you are … Continue reading Own your library card
Are you new at your job? Or, have you been in your field for years and have to learn a new skill? Congratulations! You're a newbie. We are all new at things when we are first learning them. Sure, we want to put our best foot forward and be confident. Just remember - we have some … Continue reading News for newbies
I hold a service philosophy close to my heart. Over eight years ago, I started putting this service model into words. I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model. No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM
Being a good manager boils down to three points: Communication, Knowledge, and Honesty. They are vital - to have buy-in, to be productive, and to solve problems. Effective managing is a balance between being professional and being human. Honesty. No matter what level of management, you have to respect the hierarchy. You are never the … Continue reading So you want to be a manager… a good one.
I love to people watch. But not the creepy kind of people watching. Just the people fascinate me kind of people watching. I was watching an episode of TNG and I laughed because Data's role in the episode was to be fascinated by people doing ordinary things. That is so me. And that episode got … Continue reading Smile – even when you don’t want to: customer service
Outreach simply means reaching out to your community. You don't have to leave your desk to connect with the community - but it helps. You don't need a bookmobile or a vehicle. You don't even need to be a librarian. I have learned firsthand from some of my patrons - it is up to us … Continue reading What Outreach means to me…
I offer advice and assistance to people on a daily basis. And I kept thinking, I wish I could put my knowledge and resources in one logical place. I love my library world. I began as a library shelver on my 18th birthday, never stepping into a public library before. I didn't know anything about … Continue reading Here To Help
