Another meeting? Make it a good one.

If you have kids, are involved in your community, or part of an organization - you have meetings to attend.  We are surrounded by meetings at work: one-on-one meetings, coaching sessions, reviews, team meetings, task forces, committees, community meetings, etc. Meetings should have a purpose, those involved should have a reason to be there, and … Continue reading Another meeting? Make it a good one.

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Putting my service model into words – PCCM

I hold a service philosophy close to my heart.  Over eight years ago, I started putting this service model into words.  I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model.   No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM

You’re not alone – when you are part of a team

You're not alone - when you are part of a team - though, sometimes, you may want to be. Teamwork is a popular concept.  During job interviews, the employer tries to figure out if you play nice with others.  When you are in school, you work in groups. Even at home, it's easier to get … Continue reading You’re not alone – when you are part of a team

Smile – even when you don’t want to: customer service

I love to people watch.  But not the creepy kind of people watching.  Just the people fascinate me kind of people watching. I was watching an episode of TNG and I laughed because Data's role in the episode was to be fascinated by people doing ordinary things.  That is so me. And that episode got … Continue reading Smile – even when you don’t want to: customer service

What Outreach means to me…

Outreach simply means reaching out to your community.  You don't have to leave your desk to connect with the community - but it helps. You don't need a bookmobile or a vehicle.  You don't even need to be a librarian. I have learned firsthand from some of my patrons - it is up to us … Continue reading What Outreach means to me…

How do you find it? Google. Oh Google.

Have you used Google? Go Google that! It's a company.  It's a noun.  It's a verb. In 2015, Google was reported to be worth over 350 billion dollars. Let's embrace it and learn how to use it properly. Google is very easy to use. You simply type in your keywords - then the world opens … Continue reading How do you find it? Google. Oh Google.

Searching for my ancestors. Aren’t you? Genealogy.

I have been helping patrons search for their ancestors for years. It is only recently I began my own search. My family is pretty easy when it comes to our heritage, right? Not really. I find I'm a step ahead because I know where to look. So, I thought I'd share some great resources I … Continue reading Searching for my ancestors. Aren’t you? Genealogy.

Here To Help

I offer advice and assistance to people on a daily basis.  And I kept thinking, I wish I could put my knowledge and resources in one logical place.  I love my library world.  I began as a library shelver on my 18th birthday, never stepping into a public library before.  I didn't know anything about … Continue reading Here To Help