Another meeting? Make it a good one.

If you have kids, are involved in your community, or part of an organization - you have meetings to attend.  We are surrounded by meetings at work: one-on-one meetings, coaching sessions, reviews, team meetings, task forces, committees, community meetings, etc. Meetings should have a purpose, those involved should have a reason to be there, and … Continue reading Another meeting? Make it a good one.

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Putting my service model into words – PCCM

I hold a service philosophy close to my heart.  Over eight years ago, I started putting this service model into words.  I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model.   No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM

So you want to be a manager… a good one.

Being a good manager boils down to three points:  Communication, Knowledge, and Honesty.  They are vital - to have buy-in, to be productive, and to solve problems.  Effective managing is a balance between being professional and being human. Honesty.   No matter what level of management, you have to respect the hierarchy.  You are never the … Continue reading So you want to be a manager… a good one.

You’re not alone – when you are part of a team

You're not alone - when you are part of a team - though, sometimes, you may want to be. Teamwork is a popular concept.  During job interviews, the employer tries to figure out if you play nice with others.  When you are in school, you work in groups. Even at home, it's easier to get … Continue reading You’re not alone – when you are part of a team

Smile – even when you don’t want to: customer service

I love to people watch.  But not the creepy kind of people watching.  Just the people fascinate me kind of people watching. I was watching an episode of TNG and I laughed because Data's role in the episode was to be fascinated by people doing ordinary things.  That is so me. And that episode got … Continue reading Smile – even when you don’t want to: customer service

What Outreach means to me…

Outreach simply means reaching out to your community.  You don't have to leave your desk to connect with the community - but it helps. You don't need a bookmobile or a vehicle.  You don't even need to be a librarian. I have learned firsthand from some of my patrons - it is up to us … Continue reading What Outreach means to me…

Here To Help

I offer advice and assistance to people on a daily basis.  And I kept thinking, I wish I could put my knowledge and resources in one logical place.  I love my library world.  I began as a library shelver on my 18th birthday, never stepping into a public library before.  I didn't know anything about … Continue reading Here To Help