Another meeting? Make it a good one.

If you have kids, are involved in your community, or part of an organization - you have meetings to attend.  We are surrounded by meetings at work: one-on-one meetings, coaching sessions, reviews, team meetings, task forces, committees, community meetings, etc. Meetings should have a purpose, those involved should have a reason to be there, and … Continue reading Another meeting? Make it a good one.

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Putting my service model into words – PCCM

I hold a service philosophy close to my heart.  Over eight years ago, I started putting this service model into words.  I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model.   No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM

So you want to be a manager… a good one.

Being a good manager boils down to three points:  Communication, Knowledge, and Honesty.  They are vital - to have buy-in, to be productive, and to solve problems.  Effective managing is a balance between being professional and being human. Honesty.   No matter what level of management, you have to respect the hierarchy.  You are never the … Continue reading So you want to be a manager… a good one.

What Outreach means to me…

Outreach simply means reaching out to your community.  You don't have to leave your desk to connect with the community - but it helps. You don't need a bookmobile or a vehicle.  You don't even need to be a librarian. I have learned firsthand from some of my patrons - it is up to us … Continue reading What Outreach means to me…

Searching for my ancestors. Aren’t you? Genealogy.

I have been helping patrons search for their ancestors for years. It is only recently I began my own search. My family is pretty easy when it comes to our heritage, right? Not really. I find I'm a step ahead because I know where to look. So, I thought I'd share some great resources I … Continue reading Searching for my ancestors. Aren’t you? Genealogy.

Here To Help

I offer advice and assistance to people on a daily basis.  And I kept thinking, I wish I could put my knowledge and resources in one logical place.  I love my library world.  I began as a library shelver on my 18th birthday, never stepping into a public library before.  I didn't know anything about … Continue reading Here To Help